LifeWallet Support

Help with organising, finding and presenting the everyday information you keep in LifeWallet.

Getting Started

The essentials for using LifeWallet.

Add an item

Tap Add and enter the provider, category and any useful reference, emergency, expiry or notes information.

Search your wallet

Search by provider, category, policy number or notes to get to the right item quickly.

Emergency access

Items with an emergency number appear in Emergency for quick access when you need to make a call.

Digital codes

Supported QR codes and barcodes can be stored with an item and presented from LifeWallet when needed.

Places

Where available, save a relevant place with an item so its information stays connected to that location.

Privacy

Wallet items are scoped to your signed-in account. You can permanently delete your LifeWallet account and associated wallet data from Settings.

FAQ

Quick answers to common questions.

Troubleshooting

Try these checks first.

The app is not loading

Check your internet connection, close and reopen LifeWallet, and make sure you are using the latest available version.

Camera scanning is not working

Confirm camera access is allowed for LifeWallet in iPhone Settings, then reopen the scanner and try again in good lighting.

Account status looks out of date

Open Settings in LifeWallet and use Refresh account status.

Apple Wallet export is unavailable

Apple Wallet export requires an eligible Pro account and a supported digital-code format.

Contact Us

Can't find what you need? Send us a message and we'll respond within 48 hours.

support@ebonicssolutions.com